check_circle Done

Equalities and Rights Equalities and Rights

Consider a ban on cold calling for personal injury claims

Last updated: 09:18am 22 January 2019

We will consider a ban on companies cold calling people encouraging them to make false personal injury claims.

Conservative Party Manifesto 2017, p.59

Our verdict

In June 2018, the Financial Conduct Authority found that in the last 12 months, approximately 2.7 billion unsolicited calls, texts and emails were made to the adult population offering to help them make a claim, equating to around 50 calls, texts or emails for each adult in the UK.

This policy is a promise to “consider” imposing a ban on companies making these cold calls.

In May 2018, the government began a consultation on action against directors of companies making nuisance calls. In response, the government amended the Privacy and Electronic Communications Regulations 2003, permitting the imposition of fines on directors. That measure came into force in December 2018.

Also, in September 2018, the Information Commissioner’s Office was given new powers to fine companies making unsolicited calls related to personal injury claims, effectively banning cold calls unless someone has chosen to “opt-in”.

This manifesto pledge was to “consider” a ban on companies cold calling to encourage personal injury claims, but the government has gone further by consulting and actually making legislative changes. This policy can be considered ‘done’.

Consider the facts

There's always room for debate

We’re serious about providing clear, up-to-date, non-partisan information. We focus on being consistent and fair in how we reach our verdicts, and always explain our reasoning. But there is always room for debate. So if you see it differently, we’d love you to tell us why. Or even better, submit an edit.