In June 2018, the Financial Conduct Authority found that in the last 12 months, approximately 2.7 billion unsolicited calls, texts and emails were made to the adult population offering to help them make a claim, equating to around 50 calls, texts or emails for each adult in the UK.
This policy is a promise to “consider” imposing a ban on companies making these cold calls.
In May 2018, the government began a consultation on action against directors of companies making nuisance calls. In response, the government amended the Privacy and Electronic Communications Regulations 2003, permitting the imposition of fines on directors. That measure came into force in December 2018.
Also, in September 2018, the Information Commissioner’s Office was given new powers to fine companies making unsolicited calls related to personal injury claims, effectively banning cold calls unless someone has chosen to “opt-in”.
This manifesto pledge was to “consider” a ban on companies cold calling to encourage personal injury claims, but the government has gone further by consulting and actually making legislative changes. This policy can be considered ‘done’.
Consider the facts
- Claims management: how we propose to regulate claims management companies – Financial Conduct Authority
- Tackling nuisance calls and messages: Consultation on action against rogue directors – Gov.uk
- Information Commissioner’s Office
- Government response to nuisance calls & messages consultation: action against directors – Gov.uk
- Tough new measures to end the blight of nuisance calls – Gov.uk
- Guide to Privacy and Electronic Communications Regulations – Information Commissioner’s Office